Help & Support
This section provides users with access to support resources such as FAQs, documentation, and tutorials. Users can browse guides on how to use GRAiDY, troubleshoot common issues, or contact customer support for more complex queries.
Answer: All payments are made directly to “We Envision AI (PTY) Ltd”. This entity will appear on your invoices and bank statements.
Answer: All purchases are billed to your organization. You will receive an invoice reflecting the total cost of credits purchased, along with your organization’s unique reference number.
Answer: Yes. Each organization is assigned a single unique payment reference. Always include this reference when making an Electronic Funds Transfer (EFT). This helps us accurately reconcile your payment and allocate credits to your account as quickly as possible.
Answer: Any purchase greater than R2,500 must be paid via EFT. For amounts under R2,500, you may be able to use other payment methods (if available). However, you can still opt to use EFT for smaller amounts if you prefer.
Answer: Our full banking details will be provided to you within the payment system once you initiate a purchase. Be sure to use the unique reference given so we can link your payment to your account.
Answer: Once your payment has been verified and we have received the funds, your credits will be allocated to your account within 2–4 business hours. If you have any urgent requests, you can reach out to our support team with proof of payment.
Answer: After we reconcile your payment (using your unique reference), the system will update your credits balance. You can also check the “My Credits” page or transaction history within your GRAiDY solution. If you don’t see your credits within 2–4 business hours, please contact support with your proof of payment.
Answer: Without the correct payment reference, we may not be able to allocate your payment automatically. If you realize you forgot the reference after making the EFT, please email our finance team (support@graidy.tech) with the transaction proof, date, and amount so we can manually reconcile it to your organization.
Answer: Yes. An invoice is generated once you place an order for credits. After your payment is reconciled, you’ll receive a confirmation that serves as your receipt. These documents can be viewed or downloaded from your payment’s “Dashboard” by selecting a payment or payment request.
Answer: For any payment-related questions or issues, please reach out to our finance department at support@graidy.tech. Include your organization’s unique reference and any relevant screenshots or proof of payment for faster assistance.
Answer: Due to the significant computational and infrastructure costs associated with our AI services, We Envision AI (PTY) Ltd. does not currently offer refunds on any credit purchases.